Your privacy matters at Roof Spruce
At Roof Spruce, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or contact us about our services.
Last updated: September 2026
Privacy Policy
1. Who We Are
Roof Spruce provides professional roof restoration, roof respraying, roof cleaning, exterior painting and aluminium window respraying services across Kangaroo Island and selected areas of South Australia.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details below.
Email: roofspruce@gmail.com
Phone: 0494 082 902
2. What Personal Information We Collect
Depending on how you interact with Roof Spruce, we may collect personal information such as:
- Your name
- Email address
- Phone number
- Property address
- Suburb or location
- Details about the services you are interested in
- Information about your roof or property that you provide to us
- Any other information you choose to provide when contacting us
We only collect information that is reasonably necessary for responding to enquiries, preparing quotes, providing our services and managing our business.
5. Sharing Your Information
Roof Spruce does not sell, rent or trade your personal information.
We may disclose personal information where reasonably necessary to operate our business or provide our services. This may include service providers or technology providers that assist with website hosting, forms, communications, payments, advertising, analytics or other business functions.
We may also disclose information where required or authorised by law.
Where third-party providers handle personal information on our behalf, we take reasonable steps to use reputable providers and protect the information from unauthorised access or misuse.
7. How We Protect Your Information
Roof Spruce takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Accessing or Correcting Your Information
You may contact Roof Spruce if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
To make a request, please contact us:
Email: roofspruce@gmail.com
Phone: 0494 082 902
We may need to verify your identity before providing access to personal information.
11. Overseas Disclosure
Some third-party technology and service providers used by Roof Spruce may operate or store information outside Australia.
Where personal information is handled by such providers, the information may therefore be disclosed or stored overseas in accordance with their services and applicable privacy requirements.
3. How We Collect Your Information
We may collect personal information when you:
- Submit an enquiry or quote form through our website
- Contact us by email or phone
- Request a quote or information about our services
- Communicate with us about an existing or potential project
- Otherwise provide information directly to Roof Spruce
Our website may also collect limited technical information, such as browser type, device information and pages visited, where this information is collected through website functionality, cookies or analytics tools.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests for information
- Prepare and provide quotes
- Contact you about your enquiry or requested services
- Arrange and provide our services
- Communicate with you about an existing project
- Send invoices and manage payments
- Improve our website, services and customer experience
- Keep appropriate business records
- Comply with legal or regulatory obligations
We do not use your personal information for purposes unrelated to our business activities unless permitted or required by law.
6. Cookies and Website Data
Our website may use cookies and similar technologies to support website functionality and understand how visitors use our website.
This may include information such as pages visited, browser type, device information and general website usage data.
We may also use third-party advertising or analytics services to help measure and improve our marketing and website performance. These services may collect information in accordance with their own privacy policies.
8. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to manage enquiries, provide services, maintain business records and meet legal or accounting requirements.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
10. Privacy Complaints
If you believe Roof Spruce has not handled your personal information appropriately, please contact us using the details above and explain your concern.
We will review your complaint and take reasonable steps to respond and address the matter.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information about making a privacy complaint.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or privacy practices.
The latest version will be published on this page with the date of the most recent update.
Contact Us
If you have any questions about this Privacy Policy or how Roof Spruce handles your personal information, please contact us.
Roof Spruce
Email: roofspruce@gmail.com
Phone: 0494 082 902